Refund policy

Refund Policy

At Vinyl Backdrops, every backdrop is printed to order. Because each item is custom printed, we do not accept returns or exchanges for change of mind.

Faulty or Damaged Items

We stand behind the quality of our products. If your backdrop arrives faulty, damaged or defective, we will replace it or refund it.

To be eligible, you must contact us within 7 days of receiving your order at support@vinylbackdrops.com.au with your order number and clear photos of the fault or damage.

If your claim is approved, we will arrange a replacement or refund. For faulty or damaged items, we cover the cost of return shipping or replacement. You will not be out of pocket for a fault on our end.

Change of Mind

As our backdrops are printed to order, we are unable to offer returns or refunds for change of mind, incorrect selection, or if a colour appears slightly different on your screen compared to print. Please check your size and design carefully before ordering. If you are unsure, contact us before purchasing and we will help.

Custom Orders

Custom sized and custom designed backdrops are final sale and cannot be returned or refunded unless faulty.

Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality.

Contact us at support@vinylbackdrops.com.au for any questions about returns.